At RBC, we gather and use personal information to provide you with the financial services you have requested, or to offer additional products and services we believe you might be interested in. Providing us with your personal information is always your choice. Most of the information we collect comes to us directly from you. For example, when you request products or enroll for a service online, through telephone banking, or in person, we will ask you to provide the information that enables us to complete your request or to provide you with better service. These same principles also apply to our business clients.
The types of information we may ask for depends on the nature of your request. Information that is essential for fulfilling most financial requests and applications typically includes your name, mailing address, e-mail address, phone number(s), account number(s), date of birth and Social Insurance Number. In the case of insurance products and services, we may also collect health information about you where the law permits it. We may also request additional information to help us provide you with advice and information about other products and services that we believe would interest you.
All the information you provide to us is securely maintained and is kept strictly confidential.
