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RBC businesses, affiliates, and subsidiaries, their employees and service suppliers are all governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.
At RBC, client information is strictly confidential. With your consent we will share information with other RBC businesses or suppliers who perform services on our behalf. Unless you authorize us to release it, or release is required or permitted by law, we never sell, lease or trade information about you or your accounts to other parties.
RBC Businesses, Affiliates and Subsidiaries
To ensure you benefit from our full range of products and services and as permitted by law, client information is sometimes shared with other RBC businesses, affiliates and subsidiaries. This is done only when the proposed services are available through another member, and only with your consent. We may, for example, send you information regarding the various investment alternatives we believe would interest you.
We may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided.
If you would prefer not to receive special offers promoting products and services, or that we not share your information, kindly let us know by following the instructions in our 'Opt-Out' policy.
Our Employees
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, visit a branch, or e-mail us, our designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.
As a condition of their employment, all employees of RBC are required to abide by the privacy standards we have established. They are also required to work within the principles of ethical behavior as set out in our internal Employee Rules and must follow all applicable laws and regulations. Employees are informed about the importance of privacy and they are required to sign either a code of conduct or a confidentiality agreement that prohibits the disclosure of any client information to unauthorized individuals or parties. To reinforce their understanding and commitment to upholding client privacy and confidentiality, employees periodically receive up-to-date literature about our privacy policies, principles and standards.
Unauthorized access to and/or disclosure of client information by an employee of RBC is strictly prohibited. All employees are expected to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Outside Service Suppliers
We may use service providers to perform specialized services on our behalf such as cheque-printing, research, marketing, mail distribution or data processing. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform the services. In addition, we require them to protect the information in a manner that is consistent with our privacy policies and security practices. In the event our service provider is located outside of Canada, the service provider is bound by, and personal information may be disclosed in accordance with, the laws of the jurisdiction in which the service provider is located.
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