At RBC, we do our utmost to protect and safeguard your personal and financial information. We believe there are measures you should take as well. The following is a list of things you can do to protect yourself against fraud and uninvited intrusion.
Passwords
Passwords are necessary to identify you and authenticate your permission to access your accounts. When you enroll in RBC online services such as Online Banking and Financial Aggregation, or DS Online, the passwords you use are encrypted. Encryption is presently the most effective way to achieve data security. Just as it is important for us to employ strict procedures to safeguard your information, you also should take precautions in handling your passwords. When selecting a password, we suggest that you use a combination of letters and numbers and do not use words that can be easily associated with you such as the name of a family member, a pet or the street on which you live. We also suggest that you change your password regularly.
Personal Information
You should not share personal or financial information such as your Personal Identification Number, Social Insurance Number or credit card number with others unless you clearly understand the purpose of their request and you know with whom you are dealing.
Online Security
To make sure your connection to the protected areas of RBC
Web sites are secured, look for either a 'closed lock' or an 'unbroken
key' icon located at the bottom right hand side of your browser's task
bar. You may also check the address bar to determine if SSL
(Secure Socket Layer) is active by looking at the beginning of the address.
If it starts with "https" rather than the standard "http", then SSL is
operating. For further information, please refer to the FAQ
section of our Security
Web site.
Suspicious Solicitation
From time to time, RBC will engage in promotional campaigns via telephone, mail and e-mail. If you are unsure of the information you receive from us, please call us at 1-800-769-2511 to verify that the campaign is a legitimate RBC activity.
If you suspect fraudulent activity is occurring in your neighborhood, please contact your local policing authorities.
|
