Get the answers you
need
Frequently Asked Questions about the RBC Rewards® program.
If you have questions about RBC Royal Bank® Visa* cards
or the RBC Rewards program, here are the answers you need.
QUESTION: Which RBC Royal Bank Visa credit cards earn RBC Rewards?
ANSWER: These RBC Visa cards earn RBC Rewards
points:
Visa Infinite Avion®
Visa Platinum Avion®
Visa Business Avion®
Visa Gold Preferred
Visa Platinum Preferred
Visa US Dollar Gold
Visa Creditline for small business™
RBC Mike Weir Visa Card
Visa Classic II
Visa Classic II Student
RBC Rewards Visa Gold
RBC Rewards Visa Classic
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QUESTION: How do I earn RBC Rewards points?
ANSWER: Every time you make purchases using† a
credit card with RBC Rewards, you earn RBC Rewards point(s).
See the earn
rate for your card. Please note that your RBC Rewards
points are available to redeem once your statement has been
issued.
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QUESTION: How do I find out how many RBC Rewards
points I have accumulated?
ANSWER: There are three ways to find out
how many points you have:
- Sign in to RBC
Royal Bank Online Banking, visit the Visa account
details screen, and select the “RBC Rewards” link
on the right side.
- Look for the Sign
In button at the top of every page on this site.
It takes you to the secure
sign-in page. Then enter your RBC Royal Bank® Visa*
card number, the primary cardholder's birth date, and
your Identification Word.
- Check your monthly RBC Royal Bank Visa statement
to see how many RBC Rewards points you have available to
redeem.
Note: Only Primary and Co-applicant cardholders have the authority to Sign-in to view their points.
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QUESTION: How do I redeem my RBC Rewards points?
ANSWER:
- For merchandise rewards, gift certificates/cards, charities and RBC Financial
Rewards® you can redeem online: simply sign in to RBC Rewards
online, find the item you want and select the “Add To My
Cart” button.
- To redeem by phone, call 1-800 ROYAL® 1-2 (1-800-769-2512),
Monday to Friday, 7 a.m. to 1 a.m. EST, or Saturday and
Sunday, 7 a.m. to 11 p.m. EST.
- To redeem by fax, fill out an order
form and fax to 1-888-769-2512.
- To redeem by mail, fill out an order
form and mail to: P.O. Box 4402, Station A, Toronto,
ON, M5W 3V1.
- For travel rewards (flights, hotel stays, car rentals,
travel packages, VIA Rail tickets and cruises), call the
RBC Rewards Travel Redemption Centre at 1-877-636-2870 or visit your local Carlson Wagonlit Travel location.
Note:You must be a Primary or Co-applicant cardholder to redeem points.
Please refer to the RBC Rewards Program Terms and Conditions for more details.
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QUESTION: I don't have the latest
RBC Rewards catalogue. Where can I see which merchandise
rewards are available to me?
ANSWER: You can browse the RBC
Rewards catalogue online, featuring over 280 merchandise
reward items.
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QUESTION: Can I choose travel offers
over and above the ones shown online?
ANSWER: Absolutely. Simply choose the vacation,
tour, or package holiday you want. The RBC Rewards Travel
Redemption Centre or your local Carlson Wagonlit Travel location will be happy to help you calculate the
points you need, then book the vacation for you. Call the
RBC Rewards Travel Redemption Centre at 1-877-636-2870, Monday
to Friday 8 a.m. to 9 p.m. EST, or Saturday 9 a.m. to 5 p.m.
EST.
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QUESTION: I'd like to travel now,
but I don't have enough RBC Rewards points. Can I pay for the trip
using RBC Rewards points and cash?
ANSWER: There are two answers to that question:
RBC Avion® cardholders can purchase additional points to
use towards an air travel reward. You must already have at
least half of the required points for your desired zone booking
(see the Avion Air Travel Redemption Schedule)
in order to purchase additional points. The minimum amount
of points to purchase is 1,000 and points may be purchased
in increments of 1,000 each to a maximum of 15,000. Every
1,000 points costs $40 plus GST charged to your RBC Avion
account. Terms
and Conditions.
If you carry another RBC Visa card that earns
RBC Rewards points, you can use points
plus cash. 100 RBC Rewards points can be redeemed for $1
CDN towards the cost of your travel. There is no minimum
point value needed to redeem, and the remaining balance
can be paid with your RBC Visa card.
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QUESTION: Can I book my trip, hotel,
or car rental directly with the airline, hotel chain, or
car rental company using my RBC Rewards points?
ANSWER: In order to redeem your points
for travel you must book through the RBC Rewards Travel Redemption
Centre or visit your local Carlson Wagonlit Travel location. Call the RBC Rewards Travel Redemption Centre at
1-877-636-2870, Monday to Friday 8 a.m. to 9 p.m. EST, or
Saturday 9 a.m. to 5 p.m. EST.
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QUESTION: Do I need to book travel
insurance separately when I redeem my RBC Rewards points for travel?
ANSWER: Travel booked through RBC Rewards
Travel Redemption Centre is automatically covered by the
same insurances that are offered with your RBC Visa card.
Find out what
insurance your card carries. If additional insurance
coverage is required, please send
an e-mail to RBC Insurance.
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QUESTION: I have the RBC Avion+
card – how much can I spend on an airline ticket
using points?
ANSWER: For RBC Avion cardholders, there
is a Maximum Ticket Price in effect for each destination,
indicated on the Avion Air Travel Redemption Schedule.
For example, a flight from Vancouver to Edmonton
requires 15,000 RBC Rewards points and has a Maximum Ticket
Price of $350. (GST, departure and transportation taxes are
all separate and are not part of the ticket price.) If the
base ticket cost exceeds the Maximum Ticket Price, the additional
cost can either be charged to your RBC Avion card or you
can use your points at a rate of 100 points = $1 CDN. Terms
and Conditions.
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QUESTION: What is the advantage
of converting RBC Rewards points to Asia Miles (Cathay
Pacific) or BA Miles (British Airways)?
ANSWER: RBC Avion+ cardholders can enjoy greater flexibility and benefits
when converting points to our partner programs, including
the ability to redeem for business class travel and access
to the oneworld Alliance. RBC Rewards points are converted at a one to one ratio. Terms and Conditions.
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QUESTION: Can I use the RBC Rewards points earned
on my RBC Avion+ card for other travel options?
ANSWER: With your RBC Avion card you can redeem for more than air travel. You can redeem RBC Rewards points for packaged holidays, hotels, car rentals, VIA Rail tickets, cruises and tours, a huge array of merchandise items and much more.
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QUESTION: If I purchase travel at Carlson Wagonlit Travel or dine at participating restaurants in the RBC Rewards Dining Program by Rewards Network, will I also earn RBC Rewards points?
ANSWER: Yes, you can earn RBC Rewards points with both of these programs, however, only the Primary and the Co-applicant cardholders are eligible to earn RBC Rewards points with Carlson Wagonlit Travel and the RBC Rewards Dining Program by Rewards Network.
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QUESTION: I already have a competitor’s credit card that earns travel reward points. What happens to my points if I cancel that card?
ANSWER: For most credit cards that are
associated with an airline rewards program, any points you
have earned are part of your membership in that program, not
the credit card account. So any points you have already collected
should remain yours – even after you cancel your credit
card.
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QUESTION: What is an Identification
Word?
ANSWER: An Identification Word, known only
to you, is one security measure in place to protect your
information from others. You'll be asked for
your Identification Word whenever you sign in to check or
redeem your RBC Rewards points. Your Identification Word
is not case sensitive. You may have already selected it on
your RBC Royal Bank Visa application. If not, you
can select one by calling 1-800 ROYAL® 1-2 (1-800-769-2512). Find
out more.
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QUESTION: If I'm a co-applicant
on the account, do I use the primary cardholder's Identification
Word?
ANSWER: No. The Identification Word is
unique to each user. Co-applicants must enter their own Visa card number, the primary cardholder's birth date, then their
own Identification Word. You can select your Identification
Word by calling 1-800 ROYAL® 1-2 (1-800-769-2512). Find
out more.
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QUESTION: What can I access
when I log in to the RBC Rewards online redemption site?
ANSWER: Once you have logged in, you will
be able to redeem your RBC Rewards points for merchandise,
gift certificates/cards, charities, and RBC Financial Rewards.
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QUESTION: Can I access my
bank accounts through the RBC Rewards online redemption
site?
ANSWER: No. For RBC Visa account
inquiries and information, sign in to RBC
Royal Bank Online Banking or Visa Inquiry.
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QUESTION: Whom should I call if
I am having problems signing in to the RBC Rewards online
redemption site?
ANSWER: For customer service, please call:
1-800 ROYAL® 1-2 (1-800-769-2512) Monday to Friday 7:00 a.m. to 1:00 a.m. EST, or Saturday
and Sunday 7 a.m. to 11 p.m. EST.
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QUESTION: What are the technical
requirements for accessing the RBC Rewards online redemption
site?
ANSWER: The RBC Rewards online redemption
site requires a computer with an Internet connection running
in Mozilla Firefox 1.0 or higher, or Microsoft Internet Explorer
5.5 or higher.
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QUESTION: I am unable to access
secure sites or pages. What could be wrong?
ANSWER: If you are accessing the Internet
via a proxy, check with your administrator to see what restrictions
are in place.
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QUESTION: I am getting a message
that the security certificate has expired. What does this
mean?
ANSWER: It could mean that your computer's
internal clock is not set properly. Check to see that your
system clock is set to the current date and time.
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QUESTION: I am getting a message
after inputting my login information. What does this mean?
ANSWER: If any updates have been made to
your account, you will not be able to complete an online
redemption at that particular time. Please contact customer
service at 1-800 ROYAL® 1-2 (1-800-769-2512) to complete
your redemption or for further information about this message.
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QUESTION: Whom should I call if
I have a question about my RBC Royal Bank Visa card or the RBC Rewards program?
ANSWER: For RBC Royal Bank Visa customer
service, please send
us an e-mail or call 1-800 ROYAL® 1-2 (1-800-769-2512).
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† RBC Rewards points are
earned on purchases; points are not earned on cash advances,
interest charges, and fees.
+ RBC Avion includes the following RBC Royal Bank Visa card products: RBC Visa Infinite Avion card, RBC Visa Platinum Avion card, RBC Visa Business Avion.
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